Warranty Log

Warranty Log Explained

Our Warranty Log is a unique Fixed Price Extensions system for customers who have completed residential projects with our company.  

The log lets us provide you with valuable information, such as warranty details and contact information if something goes wrong after your project. 

If you have any warranty concerns, please fill out the form below, and we will contact you within 24 hours. If the issue is life-threatening and may result in a risk to the safety of an occupant, please call our 1300 979 658 number. 

Please take a moment to fill out the Warranty Log by filling in your details; please include a photo of the issue with your submission so we can best assess the problem. 

Some issues are manufacturer or supplier issues, such as hot water, solar panels, and glass doors. These problems may take a little longer to resolve while we refer them to the supplier.  

We have a guarantee and commitment to resolving issues relating to our workmanship, and this is a lifetime guarantee.

If you wish to submit a warranty form, please proceed to our Warranty Report Website and log in by entering your email address and phone number which you have registered with our business.

If there is an emergency, please contact 1300 979 658 which is available 24 hours.

Submit a new warranty form now

You may download the Warranty Guide for more information:

Experiencing issues with your hot water system?

Below is a general troubleshooting guide, please consult your brand's specific troubleshooting information if you continue to experience issues. 

Gas Water Heaters

1. Check power supply (Plug another appliance (i.e. hairdryer) into power point and test. If a controller is fitted  check that it is on also)

2. Check gas supply (Turn gas stove top on then turn hot water tap on. If flame drops on stove this shows it is possibly a gas supply issue)

3. Is there enough water flowing? (Try opening tap further or turn another tap on as well)

4. Clean filter on HWS and clean water restrictors in shower head and taps (If water is isolated and safe to do so)

5. Are there any error codes displayed on controllers? (Refer to installation manual for trouble shooting)

Gas Space Heaters

1. Check power supply (Plug another appliance (i.e. hairdryer) into power point and test)

2. Check gas supply (Try another gas appliance)

3. Check controls (Child lock is on or thermostat settings to low or a error code displayed)

4. Have filters been cleaned recently?

Electric Panel Heaters

1. Check power supply (Plug another appliance (i.e. hairdryer) into power point and test)

2. Is the thermostat  turned up or the heater timer not set?

Gas Portable Heaters

1. Have any chemicals been used recently (recently painted or cleaning products)

2. Is the room ventilated (door or window open)

3. Clean the Filters

4. Check the bayonet fitting and the hose is not kinked blocking gas supply

5. Are there any error codes displayed? (Refer to installation manual for trouble shooting)

View this guide on the Rinnai website here

Rheem: view their troubleshooting guide here

Stiebel Eltron: view the troubleshooting guide for your specific model here

Contact: Stiebel Eltron Australia

If you are experiencing issues with your hot water system, please contact Stiebel Eltron Australia here

Free Call: 1800153351